Effective Date: May 5, 2026 Last Updated: May 5, 2026
These Terms of Service ("Terms") govern your use of the Email Engineers website and any services you purchase from us. By using the site, opting in, submitting an application, or engaging us as a client, you agree to these Terms. If you do not agree, do not use the site or purchase our services.
"Email Engineers," "we," "us," and "our" refer to Email Engineers LLC, a Wyoming limited liability company. "You" and "Client" refer to the person or business using the site or purchasing services.
1. The Services
Email Engineers offers a flow build engagement for ecommerce brands using Klaviyo. The standard build includes the following six automated flows:
Welcome flow
Abandoned cart flow
Abandoned checkout flow
Browse abandonment flow
Site abandonment flow
Post-purchase flow
The build is delivered within 21 days of the kickoff call, provided the Client meets the obligations described in Section 4. The build includes unlimited revisions within fair use — meaning revisions tied to the agreed scope and brand direction. Repeated rewrites driven by changes in strategic direction, new product launches, or shifts in brand positioning that occur after kickoff are outside fair use and may extend the timeline or require a separate engagement.
After the flows go live, the engagement includes 30 days of post-launch optimization, during which we monitor performance and make adjustments as needed.
2. Pricing and Payment
Flow build engagements start at $3,000 USD and are quoted to the Client before purchase. Pricing depends on the scope of the build and the Client's existing setup.
Payment is a one-time payment processed through Stripe, unless we explicitly offer and the Client accepts a payment plan in writing. If a payment plan is used, missed payments may result in pause or termination of the engagement until the account is brought current.
All prices are in U.S. Dollars. Client is responsible for any applicable taxes.
3. The 30-Day Performance Guarantee
We guarantee that the flows we build will outperform the Client's previous flows on revenue per recipient (RPR) over a 30-day test window. If they do not, the Client is entitled to a full refund of the price paid.
This guarantee is governed by the following terms:
3.1 Test window. The 30-day window begins when all flows go live in the Client's Klaviyo account. If flows go live on different dates, the window begins on the date the last flow is activated.
3.2 Comparison baseline. Performance is measured against the Client's RPR for the same calendar period in the prior year. This baseline is used to control for seasonality. If the Client did not have functioning flows during that prior period, we will agree on a fair alternative baseline in writing before the engagement begins.
3.3 Client obligations during the test window. To qualify for the guarantee, the Client must:
(a) Have all flows fully deployed and active in Klaviyo for the entire 30-day window;
(b) Send equivalent volume through the new flows as the prior baseline period received (we cannot guarantee performance on a fraction of the traffic);
(c) Not disable, pause, edit, or override the flows during the test window without our written consent;
(d) Have implemented our recommended strategic direction in the flows. If the Client materially revises or rejects strategic recommendations we made and documented during the build, the guarantee does not apply to the version of the flows that was actually deployed; and
(e) Submit the refund request in writing to support@email-engineers.com within 14 days of the test window closing, with access to the Klaviyo data needed to verify the comparison.
3.4 What the refund covers. The refund is the full purchase price paid to Email Engineers. It does not cover third-party costs (Klaviyo fees, design tools, etc.) or the value of Client time spent on the engagement.
3.5 Refunds outside the guarantee. Outside the performance guarantee described above, fees are non-refundable once the engagement has begun. The 30-day window is the test window, not a 30-day money-back period for any reason.
4. Client Responsibilities
The build depends on the Client providing what we need to do the work. Specifically, the Client agrees to:
Provide timely access to the Client's Klaviyo account
Provide brand assets, product information, photography, and any other materials we request to complete the build
Provide accurate information about the business, its customers, products, and prior email performance
Respond to communications and approval requests within 48 hours
Review and approve drafts within the same 48-hour turnaround so the 21-day delivery window can be met
If the Client does not meet these obligations, the 21-day delivery timeline is extended by the corresponding delay, and the start of the 30-day guarantee window is delayed accordingly.
5. Ownership and Use of Work
5.1 Client ownership. Upon full payment, the Client owns the flows we build for them, including the email copy, structure, and configuration inside the Client's Klaviyo account.
5.2 Our retained rights. Email Engineers retains the right to use anonymized performance data, screenshots, and case study material from the engagement for marketing purposes (for example, on our website, in ads, in YouTube content, and in sales materials). Where a Client is identified by name in such materials, we will only do so with the Client's consent. Aggregate, anonymized results may be used without consent.
5.3 Our methods, frameworks, and templates. Our underlying methods, frameworks, copywriting principles, internal templates, and the systems we use to produce the work remain the property of Email Engineers. The Client receives the output of those methods, not the methods themselves.
6. Confidentiality
Each party agrees to keep the other party's confidential business information confidential and to use it only for the purpose of performing or receiving the services. This obligation survives termination of the engagement.
7. Use of the Website
The content on emailengineers.com — including copy, images, video, frameworks, case studies, and design — is owned by Email Engineers and protected by intellectual property laws. You may view and share the content for personal, non-commercial purposes. You may not copy, reproduce, republish, or use it to train machine learning models without our written permission.
You agree not to:
Use the site in any way that violates applicable law
Attempt to gain unauthorized access to the site or its underlying systems
Use automated tools (scrapers, bots) to collect information from the site
Submit false information through any form on the site
8. Disclaimers
8.1 Results are not guaranteed beyond the performance guarantee. Beyond the specific 30-day RPR guarantee in Section 3, we make no other guarantees about revenue, growth, conversion rates, or any other business outcome. The case studies and figures shown on our site reflect the experience of past clients and are not typical. Individual results depend on factors outside our control, including list size, traffic quality, product offer, price point, sender history, and existing email infrastructure.
8.2 No legal, tax, or professional advice. Information on our site and in our communications is for general informational purposes. It is not legal, tax, financial, or other professional advice, and should not be relied on as such.
8.3 As-is. The site and the content on it are provided "as is" and "as available," without warranties of any kind, express or implied, to the fullest extent permitted by law.
9. Limitation of Liability
To the fullest extent permitted by law, Email Engineers' total liability to the Client for any claim arising out of or related to the services or these Terms is limited to the amount the Client actually paid to Email Engineers in the 12 months preceding the claim.
Email Engineers is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost data, or business interruption, even if advised of the possibility of such damages.
10. Indemnification
The Client agrees to indemnify and hold harmless Email Engineers, its officers, employees, and contractors from any claims, damages, losses, or expenses (including reasonable legal fees) arising out of: (a) the Client's misuse of the services or the site; (b) the Client's violation of these Terms; (c) the Client's violation of any law or third-party right; or (d) content or information the Client provided to us that turns out to be inaccurate, infringing, or unlawful.
11. Termination
Either party may terminate the engagement for material breach if the breach is not cured within 14 days of written notice. If the Client terminates without cause after the engagement has begun, fees already paid are non-refundable except as provided under the performance guarantee in Section 3.
We reserve the right to refuse service, decline applications, or end an engagement if we believe the Client has acted in bad faith, provided false information, or made the work environment unprofessional.
12. Governing Law
These Terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws principles.
13. Dispute Resolution and Arbitration
Please read this section carefully. It affects your legal rights.
13.1 Informal resolution first. Before filing any formal claim, the parties agree to attempt to resolve the dispute through good-faith negotiation. The party raising the dispute will send written notice to the other, and the parties will have 30 days to resolve it informally.
13.2 Binding arbitration. Any dispute arising out of or relating to these Terms or the services that is not resolved informally will be resolved by final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration will be conducted in Wyoming, or remotely if both parties agree. The arbitrator's decision is final and may be entered as a judgment in any court of competent jurisdiction.
13.3 Small claims carve-out. Either party may bring an individual action in small-claims court for disputes within that court's jurisdiction, instead of arbitration.
13.4 No class actions. Disputes must be brought on an individual basis. The parties waive any right to bring or participate in a class action, collective action, or representative proceeding.
13.5 Injunctive relief carve-out. Either party may seek injunctive relief in court to protect intellectual property or confidential information, without first proceeding to arbitration.
14. Miscellaneous
14.1 Entire agreement. These Terms, together with any signed proposal or statement of work and the Privacy Policy, constitute the entire agreement between the parties. They supersede any prior or contemporaneous agreements on the same subject.
14.2 Order of precedence. If a signed proposal or statement of work conflicts with these Terms, the signed document controls for that engagement.
14.3 Severability. If any provision of these Terms is found unenforceable, the remaining provisions remain in full force.
14.4 No waiver. Failure to enforce any provision is not a waiver of the right to enforce it later.
14.5 Assignment. The Client may not assign these Terms or any engagement without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
14.6 Changes to these Terms. We may update these Terms from time to time. The "Last Updated" date at the top reflects the most recent change. Changes apply to engagements entered into after the change is posted. For ongoing engagements, material changes will be communicated to the Client.
15. Contact
Questions about these Terms:
Email Engineers LLC 7345 W Sand Lake Rd, STE 210 Office 1778 Orlando, FL 32819 support@email-engineers.com